Política de reembolso
Damaged or Defective Items Return Policy
At Shell Design Boutique, we stand behind the quality of our products and accept returns from our customers if the item is damaged or defective. When your item is delivered, please inspect it carefully and contact us immediately if the item is defective, damaged or misprinted by emailing us at info@shelldesignboutique.com within 14 days of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, plus you should have a copy of your purchase receipt. We reserve the right to deny a return if signs of use or wear are found, if the item is found to not be defective or a different item is returned.
Return Instructions for Defective Products: To start a return, contact us at info@shelldesignboutique.com within 14 days of delivery with pictures or videos that show the problem or defect clearly. If we determine the item is defective, we’ll make arrangements for return shipping. We will send the buyer a return shipping label, as well as instructions on where to send the defective item. We are not responsible for return packages that are lost or damaged in transit.
Refund Timeline for Defective Products: We will notify you once we’ve received and inspected your returned item. If the item is deemed defective, the return will be accepted and the buyer will automatically be refunded, on their original payment method within 10 business days. Please remember it can take time for a bank or credit card company to process and post a refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@shelldesignboutique.com to check on your refund.
Change of Mind/Doesn't Fit Return Policy
If you change your mind about an item or it doesn't fit, we do offer Store Credit for the cost of refundable items. To be eligible for a return, you must initiate the return within 14 days through our Self-Service Return process. The returned item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, plus you should have a copy of your purchase receipt. We reserve the right to deny a return if signs of use or wear are found.
Once your item is returned and everything is found to be in order, Store Credit for the cost of the item will be issued to you within 5 business days. Store Credit can only be used to make purchases at https://shelldesignboutique.com and cannot be divided up between purchases. That means you may use your Store Credit on a one time purchase only, with any amount not used during this purchase being lost. Store Credit will expire 60 days after it is issued. If you haven't used your store credit within that time frame, you will lose it. No Exceptions! We are not responsible for return packages that are lost or damaged in transit.
Final Sale Collections
Items in the following collections are Final Sale and returns will not be accepted for them.
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Designed by Shell (returns for Defective items only)
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Preowned Items
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Clearance Items
We suggest that you purchase the Worry Free Return Protection from Seel, offered during check-out, to ensure worry-free returns of these items for any reason, excluding defective products or mistakes on our part, which we will cover through our shop.
Lost in Shipment/Item Never Arrives
If your item isn't received within 30 days of placing the order, please contact the shipping carrier to help locate the item or to file a claim. Please check our Shipping Policy for more details.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, if you choose to make an exchange, a new item will be sent to you after the first item is received and deemed acceptable. We reserve the right to deny a return if signs of use or wear are found or a different item is returned.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Other Questions or Concerns
If you have any questions or concerns, please feel free to contact us at:
Shell Design Boutique
446 Shadow Ridge Road
Manchester, KY 40962
Customer Service Email: info@shelldesignboutique.com
Customer Service Hours: Mon - Thurs, 1 pm - 8 pm Eastern Time