FAQ's

1.  HOW DO I PLACE AN ORDER?

Feel free to browse our CATALOG, as we have a large selection of items available for sale.  We are continually adding new products, so check back often.  When you choose which items you want to purchase, add them to your cart and follow the simple steps to complete your order.  It won't take long before your items are on their way to you!

2.  DO YOU OFFER ANY DISCOUNTS?  

We are happy to offer several different ways for you to save money on your order.  First, we offer free shipping to our customers in the continental USA.  We strive to offer reasonable shipping rates for other countries as well.  Next, we offer a 10% discount to new customers who subscribe to our EMAIL LIST.  Members of our email list will receive 2-4 emails per month, usually highlighting new products and collections, blog posts and discount codes!  Be sure to join and look for yours today!  Finally, we are happy to offer discounts when you purchase bundled items.  Go to our BUNDLED DEALS page to see all of our current offers.

3. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Print on Demand orders aren't made until your order is placed and each is made specifically for you!  On average, these items will ship within 3-7 business days.  Items being shipped from the United States take an average of 3-7 days to arrive at your door.  For items being shipped from overseas, shipping can take around 7-15 business days on average.  Once it is shipped, we, unfortunately, no longer have any control over it.  Processing your item through customs and into the United States can take extra time or cause delays.  Also around the holidays (ours or the country of origins), this time frame can increase dramatically.  But never fear, you will receive your order or you will get your money back. We thank you for your patience as your item works it's way to you!  These estimates are based on previous experiences and should not be considered a guarantee of any kind.  

4. HOW CAN I TRACK MY ORDER?

Visit our TRACK YOUR ORDER page.  Tracking numbers can take a few days to appear in the shipping carrier's system.  If the tracking number is still not available after a few more days, please feel free to contact us.  While we have no control over the items while in transit, we will work to help you with any issues that might arise.

5. WHAT SHOULD I DO IF MY ORDER IS LATE?

Many things can happen that might slow down your shipment, so please be patient.  However, If your order has not arrived after 14 business days (domestic) or 30 business days (imported), please contact us.  We will work to help you with any issues that might have arisen.

6. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Paypal, Afterpay, Klarna, Cryto pay, Apple pay, and many more. 

7. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.  The charge on your card will be listed as Shell Design.

8. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you make a purchase from our website.  Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments.

9. IS YOUR SITE SAFE AND TRUSTWORTHY?

The short answer is YES!  The long answer is that I am a reputable seller from the United States, located in the state of Kentucky.  While sometimes things can go wrong, I promise you it will never be because I am trying to cheat you.  To learn more about me and my business practices, check out my ABOUT US page.

10. WANT TO READ ALL THE LEGAL JARGON RELATED TO OUR WEBSITE?   

Of course!  Start with our TERMS OF SERVICE.  If you are interested, all of our important policies can be found in the footer of our website. 

If you have any more questions or issues, just drop us an email at info@shelldesignboutique.com or use our handy CONTACT FORM.  We are glad to help!